After working at Kroese brands & behaviour for 1,5 months I managed to write my first article focusing on one of the major changes marketing and communication will see in the next year or more: gamification.
Gamification is the application of the dynamics used in videogames to increase customer involvement with the brand.
Before social media, companies would just buy the right to send their message to an amount of consumers, the more the better, but Web 2.0 has changed this. Now consumers go through various stages of engagement, and the most influential consumers (ambassadors) are hardest to influence directly by the brands themselves. Jeff Jarvis’ ‘Dell Hell crusade’ against the manufacturer’s bad service comes to mind. The new goal is interaction; talking to, instead of at, your customers and earning the right to do so. The game dynamics explained earlier can help your company do just that.
You can read the full article in english on:
http://www.kroese-bb.com/blog/en/entry/ahead_of_the_curve_by
Or translated into Dutch on molblog.nl:
http://www.molblog.nl/bericht/hoe-game-dynamics-betrokkenheid-van-de-klant-vergroten/